Terms and Conditions

Version of 13 November 2026 · OOAK AGENCY Sàrl, trading as ONE OF A KIND

These Terms and Conditions govern every use of this website and every request, reservation, purchase and participation made through it or arranged by ONE OF A KIND. Please read them carefully. By ticking the acceptance box before sending a request, a reservation or a payment, you confirm that you have read, understood and accepted them, together with the Privacy Notice and the Data Processing Terms, which form part of them.

Part A · General provisions

1. Who we are

This website and the services described in these Terms are operated by OOAK AGENCY Sàrl, a limited liability company under Swiss law, registered in the Commercial Register of the Canton of Vaud under UID CHE-311.948.229, with its registered seat at Chemin du Budron A 14, 1052 Le Mont-sur-Lausanne, Switzerland ("ONE OF A KIND", "OOAK", "we", "us"). We can be reached at info@ooakagency.ch.

2. Definitions

• Client or you: any person who uses the website, sends a request, makes a reservation or purchase, or participates in an event, and, where a person acts for a company, that company as well.
• Guest: any person for whom the Client books or requests a ticket or service.
• OOAK Event: an event organised by OOAK AGENCY Sàrl in its own name, such as the Winter Aviation Summit and the other summits presented as OOAK Experiences.
• Supplier: any independent third party that provides or arranges a service requested through our concierge, including charter brokers, aircraft and helicopter operators, ground transport companies, hotels, villas, restaurants, clubs, venues and security companies.
• Operator: an air operator that holds the air operator certificate and operating licence required by the law applicable to the flight, and that operates the flight under its own operational control.
• Confirmation: our written confirmation, sent by email, that a reservation, purchase or service has been accepted and, where applicable, secured with the Supplier.

3. Scope and order of precedence

These Terms apply to all requests, reservations, purchases and participations, whether made on this website, by email, by telephone, by messaging service or in person. Different or additional terms of the Client do not apply unless we accept them expressly in writing.

Where documents conflict, the following order applies: (1) mandatory provisions of applicable law; (2) the individual Confirmation, quote or written agreement for the booking concerned; (3) for OOAK Events, the Participants General Conditions in Part B and any event-specific terms; (4) for concierge services, the terms of the relevant Supplier or Operator; and (5) the remaining provisions of these Terms.

4. Our role, stated plainly

So that there is no doubt about who is responsible for what:

• For OOAK Events, we are the organiser and your contracting party (Part B).
• For concierge services, we act as an intermediary that arranges services in the name and for the account of the Client. We do not own, operate, crew or maintain any aircraft, helicopter, vehicle, vessel, hotel, restaurant or venue. We are not an air carrier, an air operator, a transport company or a tour operator. For private and helicopter flights we are not a charter broker either: we pass your request to an independent charter broker, which deals with the Operator. Every service is performed by an independent broker, Supplier or Operator under its own licence, its own responsibility and its own terms (Part C).

5. Event information on this website

The event information on this website, including dates, venues, programmes, prices and availability, may change at any time without notice. We take reasonable care to keep it accurate but give no warranty that it is complete, current or error free. The information on this website does not constitute an offer; a contract is formed only as described in these Terms. Please verify essential details with us before making travel or other arrangements.

Names, logos and trademarks of third parties shown on this website are the property of their respective owners. Their mention does not imply that their owner endorses, sponsors or is affiliated with ONE OF A KIND, unless expressly stated.

6. Formation of contract

Sending a request, a reservation or a quote request through this website is an invitation to us to make an offer or to accept your order. It does not oblige us to accept it. A binding contract with us is formed only when we send a Confirmation, or where the website provides for immediate online payment, when payment has been successfully processed and the purchase has been confirmed. We may decline any request without giving reasons; any amount already paid for a declined request is refunded in full.

7. Prices, service fee and payment

Ticket prices for OOAK Events are stated in the currency shown. For services arranged on request, such as travel and hospitality, our quote shows any service fee before you commit. Applicable taxes are shown or invoiced as required by law. Bank, card and currency conversion charges levied by your bank or card issuer are borne by you.

Tickets for our own events can be paid by card on this website. The card payment is processed by Stripe for the OOAK company that sells the ticket (OOAK AGENCY Sàrl for events priced in CHF, OOAK's Spanish company for events priced in EUR), and that company issues your invoice. Card details are entered on Stripe's secure payment page and never reach us. Other services are paid by bank transfer on the basis of our invoice. We do not accept card details by email, telephone or messaging. Unless otherwise agreed in writing, full payment is due before any ticket or service is secured. If payment is not received when due, we may cancel the reservation without liability.

8. No right of withdrawal

Swiss law does not grant a general right of withdrawal for contracts concluded at a distance. Where the law of the European Union or of another state applies to you as a consumer, you acknowledge that tickets for events and services related to leisure activities, accommodation, transport and catering provided on a specific date or within a specific period are excluded from the right of withdrawal (in the European Union, Article 16(l) of Directive 2011/83/EU). Cancellations are therefore governed exclusively by Parts B and C.

9. Your information and your Guests

You are responsible for the completeness and accuracy of all information you give us, including names as they appear in identity documents, contact details, billing details and the details of your Guests. Where you book for Guests, you confirm that you are authorised to do so, that you have informed them of these Terms and of the Privacy Notice, and that you will pass on to them all information we send you concerning their booking. You remain jointly responsible with your Guests for all amounts due.

When you book, you give your profession and country from the lists on the booking form. We use booking details to produce general statistics about our events in totals and shares that identify no one, as described in the Privacy Notice.

Part B · Participants General Conditions for OOAK Events

These Participants General Conditions apply to all registrations for and participation in events organised by OOAK AGENCY Sàrl and any related activities organised in connection with such events, unless expressly stated otherwise in writing. By registering for an event, each participant agrees to be bound by these conditions. Event-specific registration materials, programmes, order forms, invoices or written confirmations may supplement these conditions. In the event of conflict, the event-specific terms prevail to the extent of the conflict.

B1. Organiser and scope

The event is organised by OOAK AGENCY Sàrl, with registered seat in Switzerland (the "Organiser"). These conditions govern the contractual relationship between the Organiser and each participant in connection with registration for and attendance at events organised by the Organiser. Certain events or activities may also be subject to additional event-specific rules, eligibility criteria, waivers or safety instructions, which participants shall be required to accept where applicable.

B2. Registration and confirmation

Registration is subject to availability and is accepted on a first come, first served basis. A registration becomes binding when the Organiser issues a written confirmation of registration or, where the registration flow provides for immediate online payment and acceptance, when the participant completes registration and the applicable fee is successfully processed. The Organiser reserves the right to refuse or cancel a registration where reasonably necessary, including for capacity, security, compliance, reputational or organisational reasons. In such case, any participation fee already paid for the refused registration shall be refunded.

B3. Fees and payment

Participation fees are those indicated by the Organiser at the time of registration. Unless otherwise agreed in writing, all participation fees must be paid in full by the deadline stated on the invoice or registration confirmation. If payment is not received by the applicable due date, the Organiser reserves the right to cancel the registration or deny access to the event until full payment has been received. Unless expressly stated otherwise, participation fees cover access only to the event elements specifically included in the registered package and do not include travel, accommodation, visas, optional activities, equipment, personal insurance or any other personal expenses.

B4. Participant cancellations

Any cancellation by a participant must be made in writing to the Organiser. In the event of cancellation by a participant, the following cancellation fees apply:

• more than 60 days before the first day of the event: 20% of the participation fee remains due;
• from 31 to 60 days before the first day of the event: 50% of the participation fee remains due;
• 30 days or less before the first day of the event: 100% of the participation fee remains due;
• no-show: 100% of the participation fee remains due.

The Organiser may, at its discretion, agree to a different commercial solution in writing in exceptional cases.

B5. Substitution of participant

If a registered participant is unable to attend, a substitute participant may be proposed by written notice to the Organiser. Any substitution remains subject to the Organiser's prior approval and to the substitute participant meeting any applicable registration or eligibility requirements. The Organiser reserves the right to refuse a proposed substitution where reasonably necessary for organisational, security or commercial reasons.

B6. Programme changes

The Organiser reserves the right to amend the event programme at any time, including the agenda, speakers, moderators, venue areas, schedule, optional activities, catering format and other event components, where reasonably required. Such changes do not entitle participants to any refund, reduction, compensation or damages, provided that the event is substantially delivered as planned and any mandatory rights under applicable law remain unaffected.

B7. Postponement or cancellation by the Organiser

The Organiser reserves the right to postpone, reschedule, shorten, modify or cancel the event where reasonably necessary, including for operational, safety, commercial, force majeure or other circumstances beyond its reasonable control. If the Organiser cancels the event in full and does not reschedule it within a reasonable period, the Organiser shall refund the participation fee actually paid by the participant. This refund constitutes the participant's sole financial remedy in relation to such cancellation, subject always to any mandatory rights under applicable law. The Organiser is not liable for any indirect or consequential losses or for any travel, accommodation, subsistence, visa, personal or other external costs incurred by the participant. If the event is postponed or rescheduled, the Organiser may decide that registrations remain valid for the new date.

B8. Travel, accommodation and personal expenses

Unless expressly included in the registered package, participants are solely responsible for arranging and paying for their own travel, accommodation, visas, insurance, optional activity costs, equipment, meals outside the event programme and any other personal expenses. The Organiser accepts no responsibility for travel disruptions, hotel cancellations, transport issues or any arrangements made directly by participants with third parties. Where such arrangements are made through our concierge, Part D applies.

B9. Participant information and dietary restrictions

Participants are responsible for ensuring that the information they provide during registration is complete and accurate. Participants should notify the Organiser in advance of any dietary restrictions or special requirements. The Organiser will make reasonable efforts to take such information into account but cannot guarantee that all requests can be accommodated.

B10. Networking and limited sharing of participant information

Where an event is intended to facilitate professional networking, the Organiser may share limited participant information only where reasonably necessary for event administration, participant networking, event technology tools, attendee lists or introductions connected with the event experience. Unless a broader disclosure is separately authorised by the participant, such information is limited to business identification and contact details ordinarily used for professional networking, such as name, job title, company name, business email address, business telephone number and profile information submitted for the event. By registering, participants acknowledge and accept such limited event-related sharing. The Organiser does not sell participant personal data to third parties.

B11. Photography, filming and media use

Photography, filming and audio or video recording may take place during the event. By attending the event, participants acknowledge that they may appear in photographs, videos, livestreams or other recordings captured in connection with the event and that such materials may be used by the Organiser and its affiliated event partners for legitimate promotional, editorial, archival and commercial communication purposes, in any media and without compensation. If a participant has a serious objection to such use, the participant must notify the Organiser in writing before the event. The Organiser will make reasonable efforts to accommodate such request where practicable, but cannot guarantee complete exclusion from incidental background capture.

B12. Conduct and access

Participants are expected to behave in a professional and respectful manner throughout the event. The Organiser reserves the right to refuse admission or remove any participant, without refund, where the participant behaves in a manner that is disruptive, unsafe, unlawful, abusive, inappropriate or contrary to the legitimate interests of the Organiser, the venue or other participants.

B13. Liability

Participation in the event and in any related activities, including sporting activities such as skiing, is at the participant's own risk. To the fullest extent permitted by applicable law, the Organiser is not liable for any loss, theft or damage to personal belongings, nor for any indirect, incidental, special or consequential losses. The Organiser is not responsible for services or acts performed by third parties, including but not limited to hotels, transport providers, activity operators, restaurants, technical suppliers, venues or venue staff. Nothing in these conditions excludes or limits liability for unlawful intent or gross negligence, or any other liability that cannot lawfully be excluded or limited under applicable law.

B14. Insurance

Participants remain solely responsible for arranging and maintaining their own appropriate insurance coverage, including health, accident, travel, cancellation and third-party liability insurance, as applicable.

B15. Force majeure

The Organiser is not liable for any delay, change, reduction, disruption, postponement or cancellation resulting from events beyond its reasonable control, including but not limited to severe weather, natural events, epidemic or pandemic situations, government restrictions, strikes, transport disruption, venue issues, technical failures, security concerns or failure of third-party suppliers. In such circumstances, the Organiser is entitled to make such changes to the event as it considers reasonably necessary.

B16. Data protection

The Organiser processes personal data for the purposes of registration administration, payment handling, event delivery, security, participant communications, networking features, media and marketing communications connected with the event, and compliance with legal obligations, as described in the Privacy Notice and the Data Processing Terms.

Part C · Concierge services, aviation and travel

10. Nature of the concierge service

Our concierge arranges, at your request, services provided by independent Suppliers and Operators, such as private flights, helicopter transfers, chauffeured cars, accommodation, restaurant and club reservations, security and event access. In doing so, we act as an intermediary in your name and for your account. The contract for each service is concluded between you and the Supplier or Operator concerned, on its terms and conditions, which we provide on request and which you accept by confirming the booking. Our own obligation is limited to the careful selection of Suppliers, the faithful transmission of your request and of the Supplier's terms, and the administration of the booking.

11. Private flights and helicopter flights

• ONE OF A KIND does not own, operate, crew or maintain any aircraft or helicopter, does not hold an air operator certificate, is not an air carrier and does not act as a charter broker. Our role is limited to receiving your flight request and passing it on to an independent charter broker.
• The charter broker obtains offers from Operators and sends or presents them to you. The charter agreement is concluded between you and the Operator, through the charter broker, on the terms of the broker and of the Operator, which are provided to you with the offer. Payment for the flight is made as stated in the broker's offer. The names of the broker and of the Operator are stated in the offer or in the charter agreement.
• Every flight is operated by an Operator holding the air operator certificate, operating licence and insurance required by the law applicable to the flight, including where relevant Regulation (EU) No 965/2012, Regulation (EC) No 1008/2008 and the requirements of the Swiss Federal Office of Civil Aviation (FOCA).
• ONE OF A KIND may receive a referral fee or commission from the charter broker for passing on a request. This does not increase the price you are quoted by the broker.
• The Operator and its pilot in command have sole operational control and sole responsibility for the safety of the flight. They may delay, divert, cancel or refuse a flight, refuse any passenger, baggage or item, and change the aircraft for reasons of safety, weather, air traffic control, airport restrictions, crew duty time, technical condition or legal requirements, without liability on our part.
• The liability of the carrier for passengers, baggage and delay is governed by the Montreal Convention of 1999, by Regulation (EC) No 2027/97 and by the Operator's conditions of carriage, and rests with the Operator. Any rights under Regulation (EC) No 261/2004 or comparable passenger rights rules must be asserted against the operating carrier.
• Offers are subject to aircraft and crew availability, to the Operator's acceptance and to the broker's and Operator's charter terms, including their cancellation scale. Unless stated as included, the price may be adjusted for de-icing, additional positioning, fuel price changes, airport, handling, landing, parking and navigation charges, crew overnight costs, special catering, permits and taxes, and for changes requested by you.
• You are responsible for valid passports, visas, health and entry documents for all passengers, for being at the departure point on time, and for complying with baggage limits, dangerous goods rules, customs and immigration law. Illegal substances, undeclared weapons and dangerous goods are strictly prohibited. Pets, minors travelling alone, medical equipment and special baggage must be declared in advance.

12. Ground transport, accommodation, dining, venues and security

• Chauffeured vehicles are provided by independent licensed transport companies, which are responsible for their drivers, vehicles, insurance and compliance with traffic law.
• Hotels, villas, restaurants, clubs, beach clubs and venues apply their own policies on deposits, minimum spend, check-in, guest numbers, dress code, age, cancellations and no-shows. Entry and table allocation remain at the sole discretion of the venue.
• Security services are provided by independent companies licensed where required by local law, which remain responsible for their personnel and their conduct.

13. Quotes, acceptance and payment

Our quotes are free of charge and non-binding, valid for the period stated in them, and subject to availability until confirmed. A booking becomes binding when you accept the quote in writing and we send a Confirmation. Unless otherwise agreed in writing, services must be paid in full before they are secured; Suppliers may require deposits or guarantees, which we will pass on to you. Our remuneration is included in the quoted price or stated separately and is earned when the service is secured.

14. Changes and cancellations by you

Requests for changes or cancellations must be made in writing. They are subject to the Supplier's or Operator's terms. Any cancellation or change charges levied by the Supplier or Operator, together with our service fee for the work already performed, are borne by you. Unless the Supplier's terms provide otherwise, amounts paid for confirmed services are not refundable.

15. Not a package

Unless we expressly state in the Confirmation that we act as organiser of a package, each service is selected by you and booked separately in your name with the relevant Supplier, and we do not act as organiser of a package within the meaning of the Swiss Federal Act on Package Travel or of Directive (EU) 2015/2302. Where mandatory package travel law nevertheless applies to a booking, its mandatory provisions prevail over these Terms.

16. Complaints about a service

Any defect in a service must be reported immediately on the spot to the Supplier or Operator so that it can be remedied, and to us in writing within seven days. Claims concerning the performance of a service must be addressed to the Supplier or Operator, which is solely responsible for it. We will forward your complaint and use reasonable efforts to support you, without assuming liability for the Supplier's performance.

17. Insurance and risk

You are solely responsible for appropriate insurance, including travel, cancellation, medical, accident, baggage and liability insurance. Travel and activities involve risks that are outside our control and are undertaken at your own risk.

Part D · Liability, compliance and final provisions

18. Limitation of liability

To the fullest extent permitted by law: (a) we are liable only for direct damage caused by our own breach of contract; (b) our total liability arising from any booking is limited to the amount of the fee we actually received for that booking; (c) we are not liable for indirect or consequential damage, loss of profit, loss of opportunity, loss of enjoyment or reputational damage; and (d) we are not liable for the acts, omissions, insolvency, delays or defaults of Organisers, Suppliers, Operators, venues, payment providers or other third parties. Nothing in these Terms excludes or limits liability for unlawful intent or gross negligence (Article 100 of the Swiss Code of Obligations), for death or personal injury caused by our own fault, or any other liability that cannot lawfully be excluded.

19. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural events, severe weather, epidemics, war, terrorism, civil unrest, sanctions, government action, strikes, airspace or airport closures, failures of public networks or of third-party suppliers.

20. Compliance, sanctions and anti-money laundering

We may request identification and information on the Client, its Guests, the beneficial owner and the origin of funds where required by law or by our Suppliers, and we may refuse or cancel any booking without liability where (a) this information is not provided, (b) the Client, a Guest or a beneficial owner is subject to sanctions of Switzerland, the United Nations, the European Union, the United Kingdom or the United States, or (c) the booking would otherwise breach applicable law or expose us or a Supplier to legal or reputational risk. Payments in cash above legal thresholds and payments from third parties are not accepted without our prior consent.

21. Indemnity

You indemnify us against claims, losses and costs arising from incorrect information you provide, from a breach of these Terms or of a Supplier's terms by you or your Guests, or from the conduct of you or your Guests.

22. Website use and intellectual property

All content of this website, including texts, design, photographs, films, logos and software, is protected by intellectual property law and belongs to OOAK AGENCY Sàrl or its licensors. It may be viewed for personal, non-commercial use only. Copying, scraping, automated extraction, framing or any other use requires our prior written consent. You must not misuse the website, interfere with its security, submit false requests or use it for any unlawful purpose. Links to third-party websites are provided for convenience; we are not responsible for their content.

23. Communications and alerts

We communicate with you by email and, where you choose, by telephone, messaging services and alerts on your device. Invitations and news are sent only if you ask for them, and you can stop them at any time. Alerts can be switched off from the bell on the website or in the settings of your device.

24. Data protection

We process personal data in accordance with the Swiss Federal Act on Data Protection and, where applicable, the EU General Data Protection Regulation, as described in the Privacy Notice and the Data Processing Terms, which form an integral part of these Terms.

25. Record of acceptance

When you tick an acceptance box, we record the version of these Terms, of the Privacy Notice and of the Data Processing Terms that you accepted, together with the date and time, in the record of your request. This record serves as evidence of your acceptance.

26. Changes to these Terms

We may amend these Terms at any time by publishing a new version on this website. The version accepted at the time of your booking applies to that booking.

27. Severability, assignment and language

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force and the invalid provision is replaced by a valid one that comes closest to its purpose. We may assign our rights and obligations to an affiliated company or to a successor. These Terms are written in English; any translation is for convenience only and the English version prevails.

28. Governing law and jurisdiction

These Terms and all contracts with us are governed by the substantive laws of Switzerland, excluding its conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is Lausanne, Switzerland. Mandatory rules on jurisdiction and on the protection of consumers in their country of residence remain reserved; in particular, consumers may also bring proceedings at their place of domicile where the law so provides.

29. Contact

OOAK AGENCY Sàrl, Chemin du Budron A 14, 1052 Le Mont-sur-Lausanne, Switzerland · UID CHE-311.948.229 · info@ooakagency.ch